Legal
Refund Policy
When you can get a refund
All refunds are strictly upon request only. We make a refund solely after you provide verifiable proof that the paid service was not delivered. No automatic time-based refunds apply.
This does not affect any right you have under consumer protection law that cannot be excluded.
How to request a refund
- Go to the Support page and choose "Payment or refund question".
- Enter the email address you used at checkout and the receipt number from your Stripe receipt.
- Briefly state the reason. Do not send card numbers or report contents.
What happens next
We acknowledge refund requests within 2 business days and decide within 5 business days. Approved refunds go back to the original payment method through Stripe. Your bank may take 5 to 10 business days to show the credit.
When a refund is issued, access to the refunded product ends automatically. Download any reports you want to keep before you request a refund.
Chargebacks and disputes
Please contact us before raising a chargeback. Most issues can be settled faster through support. While a payment dispute is open, access to the disputed product is paused. It returns if the dispute is resolved in our favour.
Related terms
This policy forms part of the Terms and Conditions. Personal data in refund requests is handled under the Privacy Notice.