Shared services
Monthly finance reporting
Fictional Kuala Lumpur finance centre. Assumed 12 analysts prepare reporting packs, with 24 team hours of monthly corrections. At 80% adoption and 50% time reduction, the model releases 105.6 hours monthly.
Assumed monthly cash benefit is RM7,128, only if external support or overtime can be removed. With RM15,000 initial cost and RM600 monthly running cost, assumed first-year net benefit is RM63,336 and payback is 2.3 months.
Decision: Check time logs and cancellable spending before rollout.
Manufacturing and E&E
Production planning exceptions
Fictional Penang electronics plant. Eight planners review AI-prepared exception drafts. At assumed 65% adoption and 30% time reduction, 81.12 hours are released monthly.
Assumed cash benefit is RM2,231 monthly, subject to a paid-overtime cap. With RM12,000 initial and RM700 monthly running cost, assumed first-year net is RM6,370 and payback is 7.8 months. The conservative case loses about RM9,107.
Decision: Measure a planning cycle and confirm overtime can fall.
Private healthcare
Administrative exceptions
Fictional Johor outpatient group. Ten administrators prepare appointment and billing exception lists. Staff review every output. At assumed 70% adoption and 30% time reduction, 67.2 hours are released monthly.
No contractor or overtime spending can be removed, so assumed cash benefit is zero. The model shows RM28,000 first-year cost and no cash return.
Decision: Explore service capacity separately. Do not claim cost savings.
Marketing services
Client reporting
Fictional Kuala Lumpur agency. Eight staff use AI-assisted report drafts with human approval. At assumed 85% adoption and 40% time reduction, 138.72 hours are released monthly.
Assumed freelance or overtime reduction yields RM8,254 monthly cash benefit. With RM8,000 initial and RM500 monthly running cost, assumed first-year net is RM85,046 and payback is about one month.
Decision: Scrutinise whether the high assumed removable spending is real and cancellable.
Telco operations
Complaint summaries
Fictional telecom unit. AI drafts categories while 25 supervisors retain customer decisions. At assumed 60% adoption and 30% time reduction, 123.3 hours are released monthly.
Assumed monthly cash benefit is RM4,624. With RM30,000 initial and RM2,000 monthly running cost, first-year net is only RM1,485 and payback is 11.4 months. A one-month delay would turn the first year negative.
Decision: Verify contract flexibility, integration cost, and review time.
Property services
Vendor status packs
Fictional government-linked property group. Fifteen coordinators compile vendor updates. At assumed 50% adoption and 25% time reduction, 33.75 hours are released monthly.
Assumed monthly cash benefit is RM675 against RM1,200 running cost. With RM24,000 initial cost, first-year net is a loss of RM30,300. Even the upside case loses money under the assumed spending cap.
Decision: Stop this cost-saving scope and test a different workflow.
